Versa 3 won't turn on

[Allyc2]

I attempted to restart my versa 3 when it was acting glitchy. It keeps vibrating and showing the Fitbit logo, then starts that cycle all over again. It will not power on at all, therefor will not even connect again to my phone to try and use app to refresh it. Any ideas on what to do? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Allyc2. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

In addition to the steps you've done, please try the following:

• Clean the charging contacts on the back of your Versa 3 using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

[michceline]

I have the exact same issue just happened midday today. Attempted to restart and it never completed the restart, just looped through as if it was trying to reboot then trying again. Cleaned contacts. Tried plugging it in with two different chargers and two different cable. Now it has stopped trying to reboot and is just a black screen. No response from the button on the side of the watch!

[Kim0312]

My Versa 3 won't sync anymore to my cell phone.   I have 33% power on my Versa 3 and 100% on my cell phone.  I have restarted the cell phone, an Android, and put the Versa 3 on the charger.  Still no sync.  My Fitbit account is active.  I am not able to pair my Versa 3 with my cell phone either. 

[MarreFitbit]

Hi there, @michceline. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit device.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Hello, @Kim0312. Welcome on board! Thanks for the details shared in your post. 

If you haven't done so yet, please follow the steps below:

• Unpair your Versa 3 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 3.
• If there is no connection, restart your Versa 3.
• Once your Versa 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[michceline]

The support team was unable to resolve my issue. Following all their steps, uploading a video of the issue nothing resolved it. They determined that the watch would need to be replaced. As so many have been reporting the same issue it is likely a software update issue that has bricked my watch and now my only option is to order a new one at my own cost (with a 35% discount) which is unacceptable. My Versa 3 is not that old that this type of failure should occur. This is my third fitbit and my previous Versa is still working fine on my Sister's wrist so obviouly there is an issue either with the Versa 3 model or the software that you pushed up to it. 

I am seriously disappointed with FitBit support.

Michelle

[Falfit]

Same thing. Randomly kept restarting and now I can't get it to turn on at all

[Vickievic]

Same things with my Versa 3. Not working since yesterday . Did différent things to restart and nothing.  I still can feel some vibrations but the screen is all black

[Tearah13]

I have the same issue, I figured my battery was dead, I plugged in it last night, it lit up when I plugged it in to charge and had the Fitbit logo. But this morning no battery life and no response. 

[Vickievic]

Same thing for me

Obtenir Outlook pour Android<>

[Droidy72]

Mine wouldn't charge it just got really hot, they agreed to replace it I am now 3 weeks waiting for an RMA number. Not sure why you couldn't have a replacement how old is the watch?

[Kim0312]

Still not working. Is it possible to get a replacement Versa 3.

[RandySloan]

Same here. The versa 3 wasn't displaying the category names for menu settings, just the letter Y. After I tried to restart the watch, it just shows the Fitbit symbol. Tried all day yesterday to get it back up using the steps to reset it. It's just a little over a year old and it's broken.

[ibshaun]

Same issue. It's frustrating. It was working perfectly and just quit. It showed a 93% charge and then after trying to reboot itself in a weird cycle, it drained to 18%.  It finally charged to 100 and booted, so I put it on and went about my morning.  Only to find it's dead again and unresponsive to anything.  Just a black screen.  

[Stephwcoach15]

Maybe you missed the part where the fitbit won't turn on and just has a black screen. It won't pair if it's not turned on. I'm having the same issue with mine. However, once I charge it, sometimes it will turn on, but will never pair correctly. It's hit and miss. Sometimes works, then just shuts itself off and goes through the loop of vibrating and showing the fitbit logo just to go to a black screen. 

[JDV3]

Fitbit logo won’t go away even after multiple reboots after multiple days.
isn’t it a little ironic all our issues here with the Versa 3 started about the same time?  Also suspecting a FAULTY UPDATE.  Help! It’s only 1.5 yrs old!

[JennyKelly]

Same issue, mine only 7 months old, no issue until 4 days ago

[JennyKelly]

That’s a really terrible response from customer service if you have to replace your Fitbit at your own expense, discount or not that is just not right! I’ve had mine since last December & it seems like it’s the same issue as everyone else on here! Very frustrating!

[michceline]

@MarreFitbit 

The support team was unable to resolve my issue. Following all their steps, uploading a video of the issue, nothing resolved it. They determined that the watch would need to be replaced. As so many have been reporting the same issue it is likely a software update issue that has bricked my watch and now my only option is to order a new one at my own cost (with a 35% discount) which is unacceptable. My Versa 3 is not that old that this type of failure should occur. This is my third fitbit and my previous Versa is still working fine on my Sister's wrist so obviouly there is an issue either with the Versa 3 model or the software that you pushed up to it. 

I am seriously disappointed with FitBit support. I have replied to their email now, twice and have not had a reply as of yet. Is there another way of contacting management for this issue???

Michelle

[MMMcK]

Unfortunately I don't have a fix, but I'm having the same problem starting this afternoon. Maybe if enough people report it Fitbit will fix it! 
It's not the charger - it was at 100% when I left for work this morning. Firmware update maybe? When I try to reboot it on the charger, the Fitbit logo comes up, then it flickers and goes dark again.

Just want to add - This Versa 3 is new - I bought it in June this year.