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Versa 3 won't turn on

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I attempted to restart my versa 3 when it was acting glitchy. It keeps vibrating and showing the Fitbit logo, then starts that cycle all over again. It will not power on at all, therefor will not even connect again to my phone to try and use app to refresh it. Any ideas on what to do? 

Moderator Edit: Clarified subject

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Did some more research last night and contacted support via chat. No offense to the agent I worked with, but the troubleshooting was basic - clean the connections and reboot. Fitbit still bricked. No warranty because I didn't purchase it through an authorized retailer. I also found out that last month an update bricked a lot of Charge 5s, and that this kind of thing has happened a couple of other times. Doesn't bode well for the future.

The reason I bought it was to workout with a friend who doesn't live close by so we could challenge each other. The challenge and motivation features she described to me are missing, and I read last night that Google might have eliminated them. Anyway, due to all of the above, there is no reason for me to own a Fitbit, so I will be buying another brand after thoroughly researching their reliability and their responses to issues caused by their own mistakes. 

The biggest disappointment is I really liked this device. I just wish I had done more research before I bought it. One tiny positive - this happened early enough that I'm within the 90-day cancellation period for Premium.

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This is so disappointing & frustrating to hear! It’s not good enough customer service. As great as it is to have a forum for people to help each other with tips & advice on their Fitbit, it’s really just a way of fobbing us off from what I can see! I bought my Fitbit from an authorised retailer but they can’t help as it’s a manufacturer problem! Like u, I won’t be investing in another Fitbit after this, my son had issues with his & now has an Apple Watch. If this is a software issue then the company needs to address it immediately & compensate everyone with a new watch, it’s the least they can do to save their reputation, I definitely won’t be recommending Fitbit after this. I loved my watch but expected it to last at least a couple of years not a mere 7 months! Best of luck with your new watch!

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I thought I would provide an update on my versa 3 and its issues. The day after I posted my frustrations, I went ahead and ordered a versa 4 taking advantage of the discount code I was given by support. Wouldn’t you know it - later that day, after receiving a shipping notice, my Fitbit decided to work again. It has been working “mostly” normal since then. Last night the screen froze & everything locked up and I had a hard time getting it to do anything, so I think it’s just a matter of time before it quits altogether. Instead of returning the new one, I am going to hold onto it as a back up. 
UPDATE TO UPDATE: I finally gave up this morning. I had such a hard time with BASIC functions on my Versa 3 that I decided to let it go & use the 4 that arrived Monday. I couldn’t get my 3 to swipe to any functions, if I tried at all to see the time the screen would bounce between options sometimes freezing between both. I had to reboot it several times and finally said enough. The purpose of the device is to USE the functions. If all I wanted was a watch I would wear my watch

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My Versa 3 also died today. I felt it vibrate briefly, as if it was signaling its last gasp or perhaps saying farewell.  The annoying thing is this is my third Fitbit in three years.  Third!  At just about the one year mark, they die.  I'm starting to think Fitbit plans this. Hey, why not, they can offer me a 35% discount and still make money from me, once a year! 

So today, just like the last two years, I got online with chat, told them the problem, went thru the "clean the contacts" schtick, tried a couple of chargers blah blah blah and of course the Versa 3 continued playing dead.  Which it apparently does really well.  So again, chat says someone from the team will send me an email tomorrow.  Right away I knew they'd send the same old boilerplate message offering a 35% discount.  Fool me twice, right?!  Down at Fitbit HQ they're getting better at the emails, as it arrived within an hour.  I turned to my spouse saying, "welp, there it is, standard offer of 35% off". Can I say like clockwork? Now that I don't have a clock on my wrist?  Anyway Fitbit, not this time.  I'm done with Fitbit.  Time to move on to another manfufacturer. 

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If you say no hard enough on chat, they'll throw a 50% offer at your too

Still a no from me though. Product malfunction is embedded and rooted into their business model. Without it, they can't survive. Their watches aren't worth what Garmin charge either. Garmin can keep a watch going for 10yrs with relative ease; Fitbit can only do 10% of that but charge 40% of what Garmin charge. 

If they get you every twelve to eighteen months on a new product, then they're making the what Garmin make in 10yrs, but in 5yrs. Shambles.

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I couldn’t agree more with you! I have my Garmin over 2 years & there has never been an issue with. Seems to be that Fitbit are the knock off version of the better brands out there like Garmin. It’s such a shame as it’s an attractive watch, it has all the every day features that even the most casual of fitness people would appreciate. I won’t be buying another one after this, 7 months is all mine lasted, a €10 watch in a discount store would go the distance better than that! Very disappointed!

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Same here I have been waiting 4 weeks and Fitbit keep changing the dates now September......Shame on you fitbit ......

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a refurbished black versa 3 turned up after 5 weeks, I think UK and EU get 24 months warranty mine was 19 months old when it Bricked itself, I have had several Fit bits all of which have had problems but no issues with replacements. if it breaks again I will be switching brands, a £140 watch shouldn't need to be replaced every 18 months, I replace my phone every 4 years.

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No response from my firbit or from customer service @Fitbit 😡 Yeah they really not listening to customer's not wounder they have discontinued them ?? The site clearly states for a replacement fitbit they have to be a 'in stock' choice?? They have no stock and keep changing the delivery date stating they are on backorder. Fitbit have totally lost customer confidence with their goods.  

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Fitbit's idea of listening is to offer that 35% discount on a replacement device that we all know will last more or less another year.  So basically yeah, they're running a subscription service for watches.

The other thing I just realized is annoying, as I was gathering up my Fitbit stuff to toss out, I spent money on a few replacement straps (you know, fashion colours) and three chargers (the main one at our charging station, one in the upstairs bathroom for when I'm showering and want a quick top-up charge, and one in our RV). It's all going in the trash now (unless anyone here is in Ottawa, Ontario and wants to come get them).  

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*Welp* I’m in Australia and I have been given the same runaround after telling them I have followed all instructions to clean and restart to no avail. So disappointing I’ve loved mine! Looks like I have to look for something else now! 


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Just saw on another thread that someone with a Versa 3 complained and within a few days they got a replacement sent out - what on earth is going on!!! I've been waiting for mine since July and it's showing Sept as the expected date - which I unfortunately no longer trust

 

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Yes I have also been waiting since July ?? Strange someone got their replacement within a few days iv been complaining since July 🤔.

I also don't trust the September date as mine has changed at least 7 times ???? 

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Likewise - I've just been told by Jenifer from Fitbit CS that it will be dispatched on 01/09/23 - I've voiced my concerns about the date having changed 3 times already, and she suggested I send in my broken device for a refund? I don't trust their process, and I'm not going to be out of pocket with a device AND money. 

Given their track record so far, they'll just act like it never got received. I'm happy to send back my broken device when the replacement arrives.

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I don't understand why some people are getting replacements quickly? Also the versa 3 is on general sale so don't get why there is a back order, they should upgrade FOC to versa 4 in my opinion 

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I even asked them to just provide any cheaper model - don't care if its inferior - and they still said no. Makes no sense.

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I have just checked and the date has changed again 😡😡😡😡to 22/09/2023..

They really need to sort this out they can't keep moving the dates iv been waiting since July 🙄 

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