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Versa 3 won't turn on

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‎08-11-2023 08:05 - last edited on ‎08-14-2023 06:20 by Fitbit Moderator

‎08-11-2023 08:05 - last edited on ‎08-14-2023 06:20 by Fitbit Moderator

My Versa 3 is just a black screen.   I cannot re-install it via the app.   I un-installed it from my Samsung galaxy 20+5 and now it won't re-install.   I cannot find any helpfully tips on how to re-install it in layman's terms.    PKEASE HELP!

Moderator Edit: Clarified subject

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‎08-11-2023 10:34

‎08-11-2023 10:34

Hi @gwen76054 if you're under warranty, get with customer service. You must be able to read the screen in order to set it up.

here are the support contacts I've gleaned over the years on the forums.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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