Versa 3 won't turn on

[natismora]

My Versa 3 doesn't turn on, I cleaned the charger and the back of the watch with alcohol, I put it on charge and it still doesn't turn on, I tried to restart it and it doesn't work eithe

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @natismora!

Sad to hear that you're having an issue charging your Versa 3. Thanks for having taken your time trying to get things fixed by yourself. You'll hopefully find more tips for troubleshooting your device's issue following this link:

Why isn't my Fitbit device's battery charging? 

I'll keep my fingers crossed.

[MarreFitbit]

Hi there, @natismora. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still not turning on. I understand where your concern is coming from, we're here to help! 

Have you tried what @Talahthas recommended?

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 3. I would recommend trying this maybe twice in a row if a first try doesn’t work.