Versa 3 won't turn on

[TheresaD24]

Versa 3 black screen, won't restart but vibrates when I hold the button down.  No lights or graphics and is not syncing with the app. 

I've tried all the trouble shooting - hold the button down 20 seconds.- charge it and then hold the button down, hold the button down while recharging. It does vibrate , but the screen remains black. .

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @TheresaD24. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still not responding. I understand how annoying this can be, I will do my best to help you with this!

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 3. I would recommend trying this maybe twice in a row if a first try doesn’t work.

[SKehoe]

Hi

my Versa 3 has stopped working. The battery had died. It has been on charge all day and is still unresponsive.

kind regards

Sheila

[MarreFitbit]

Hi there, @SKehoe. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 3 is still unresponsive after the steps you tried. I'm here to continue assisting you. 

If you haven't done so yet, I'd recommend following the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? Let's try making sure both, your Fitbit device and charge and clean and free of any debris.