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Versa 3 won't turn on

‎04-23-2024 05:04 - last edited on ‎04-23-2024 08:16 by Fitbit Moderator

‎04-23-2024 05:04 - last edited on ‎04-23-2024 08:16 by Fitbit Moderator

I have tried holding down the side button already and I also tried to plug the watch back in to charge but the screen still doesn’t turn on. What do i do 

Moderator Edit: Clarified subject

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‎04-23-2024 08:15 - edited ‎04-23-2024 08:16

‎04-23-2024 08:15 - edited ‎04-23-2024 08:16

Hi there, @Lilpatootie. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still not turning on. We're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎04-23-2024 16:32

In response to MarreFitbit

‎04-23-2024 16:32

Will I get an email of some sort from the support team to tell me how to turn it back on?

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‎04-23-2024 21:01

In response to Lilpatootie

‎04-23-2024 21:01

Hi @Lilpatootie - in the meantime have a look here How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

Author | ch, passion for improvement.

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