07-11-2024
01:16
- last edited on
07-12-2024
04:32
by
MarreFitbit
07-11-2024
01:16
- last edited on
07-12-2024
04:32
by
MarreFitbit
Verse 3 was at 51% and completely shut down. The restart button is not working at all. Device is completely dead.
Moderator Edit: Clarified subject
07-11-2024 06:57
07-11-2024 06:57
Same thing has happened to me. Got the watch 4 months ago. Completely unresponsive to charging and holding in the side button. Can anyone help??
07-11-2024 19:59
07-11-2024 19:59
Hi @BonnieHelton @Jvb1963 - if the watch runs down (battery level shown in the Fitbit App may be from a while ago) the button will not work.
If it is not charging see instructions in this link How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen
Author | ch, passion for improvement.
07-12-2024 12:20
07-12-2024 12:20
07-13-2024 03:15
07-13-2024 03:15
Unfortunately my device is just out of warranty, so Fitbit won't help. It was working fine a few days ago, but then I went swimming in the sea and it's been broken since, not turning on. I've swam in the sea before, so not sure what happened this time.
I have hope as yesterday, the watch randomly turned on when I got an email about low battery (though it looked like it was in safe mode or something). Unfortunately, it ran out of battery again (I was not near my charger) and now it's not turning on again.
I left it on charge all night, but can't get anywhere with it today. Not sure if there is anything else I should be doing? All the troubleshooting steps I've tried haven't worked. Thanks
07-14-2024 12:32
07-14-2024 12:32
Mine literally did the same thing two days ago after maybe 30 minutes in shallow saltwater while kayaking. Following for response.