Versa 3 won't turn on

[Razz56]

I’ve tried everything and contacted customer support 2 times, there answe is I should buy another device and they will give me 35% off, I have a heart condition and rely on it to monitor my heart, I am so disappointed that they didn’t say they will fix or replace, and there is no customer complaints department or management to help, I’m not happy with online chat making decisions on my watch with no help, we are just a catering customer he said, let them pay£179 pounds and Fitbit is not as good as it seems 

Moderator Edit: Clarified subject

[Guy_]

Hi @Razz56 - if the battery has run down it will not turn on but could also be faulty.

Check the charging cable which may be faulty and it is not charging.

See charge cable check

[Mywatch123]

I am having a similar problem. Watch was fine at 9am after synching. I saw on the app a pink box that said Update Tracker. Big mistake! My watch started updating and then the screen went blank. It wouldn’t do anything. A black screen. I called customer service immediately and was told after trying a lot if steps that I could get a new one for a discount. The customer rep said sometimes that happens on an update!! This is my third Fitbit I cannot buy another! They do not stand behind their products. Buyer beware! Lots of other watches to choose from!

[asylv082]

I just went through a similar issue, and noticed others as well dealing with a bug after an update. I'll attach an image of what one user what commenting about in regards to the bug and update:

Here is how I fixed my issue, as it was stuck in a reboot loop for THREE days. I do NOT recommend downloading a clock by a third party (from the Fitbit app). 

Goodluck!!

[Guy_]

Hi @Mywatch123 - while your problem is not exactly "the watch not turning" due to it not charging, as @asylv082 rightly says a factory reset can sometimes resolve more serious software issues and if the watch is not working is perhaps the last resort option because the factory reset can also fail and then the watch will NOT be usable after.

Also before doing a factory reset it is a good idea to make a note of the names of all clocks and apps you are using as they will need to be reinstalled. If you live in the EEA third party ones cannot be reinstalled, so in that case it is a good idea to explore all other options first.

[Mywatch123]

I wish I could do a reset. My watch will do nothing. I have tried to do a reset and nothing happens. The update killed my watch. I am angry that they know it was the update and all they offer is a discount if I buy a new Fitbit. And the discount comes with strings attached.

[Guy_]

@Mywatch123- the update may have rendered the watch useless but did you try charging and while on charge doing the factory reset process provided by customer support?

Buying a new later model watch may not be a good idea as later ones don't have all the features you have on your Versa 3, so it's likely to disappoint.

[Mywatch123]

First I called customer support and they took me through all kinds of steps to get my Fitbit to do anything. Nothing worked. Then I emailed customer service. They had nothing new to suggest. I have tried everything. The screen is blank. No vibrations nothing. It is gone. I just resent the fact that their update damaged my Fitbit. It was working perfectly fine beforehand. So sorry I hit the update button!!