Versa 3 won't turn on

[Manishkp]

The fitbit versa 3 won't start, nothing on display, doesn't restart after long press. There is no haptic response, neither it shows up in fitbit scanning.

I am trying to figure our the possible reasons and what can be replaced to make it work?

1. Batter

2. Screen : would a faulty screen cause such a behavior?

Any other reasons?

Regards

Manish

[AndreaFitbit]

Welcome to the Fitbit Community, @Manishkp. I'm sorry to hear that your Versa 3 won't start and it's not restarting after long press. I'll be happy to assist.

Please make sure that your device is charged and try setting it up as a replacement device:

Note: If you own an iPhone and want to replace the Fitbit device currently paired to your account, remove your old device from the list of connected Bluetooth devices in your phone's Settings app. After that, follow the steps below.

1. From the Today tab in the Fitbit app on your phone, tap the devices icon.
2. Tap Add more devices.
3. Choose Versa 3 and follow the on-screen instructions to continue.

If you encounter issues with your Fitbit device setup, refer to Why can't I set up my Fitbit device?

[Manishkp]

Thanks Andrea, it's got plenty of charge. For repairing, in search this device doesn't show up. It doesn't boot up. 

Would we see this issue if battery is dead?

[Guy_]

Hi @Manishkp - if the watch is not syncing, because the battery needs charging, the battery level in the app may not reflect the actual battery level on the watch. You can see when it last synced and if this quite old it may simply be a charging problem.

In which case see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[AndreaFitbit]

Thanks for getting back to us and for troubleshooting this issue @Manishkp.

If your device is syncing but it still not showing anything on the screen, please try changing the clock face with the instructions of help article: How do I change the clock face on my Fitbit device?

Thank you for your assistance and advice @Guy_.