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Versa 3 won't update or respond to anything

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‎08-22-2022 05:29 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

‎08-22-2022 05:29 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

  • Started update and 3/4 through it froze. It’s been stuck this way for over few days now. Tried factory reset sevral times but it is back to frozen screen of not completed update. Also tried to leave the wach till battery goes completly out - no success. 

 

 

Moderator Edit: Clarified subject

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‎08-22-2022 07:34 - edited ‎07-14-2023 04:05

‎08-22-2022 07:34 - edited ‎07-14-2023 04:05

Hi there, @Kate_g-l. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

In addition to the steps you've tried, please follow the tips and recommendations provided here Why can't I update my Fitbit device? 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-22-2022 07:34 - edited ‎07-14-2023 04:05

‎08-22-2022 07:34 - edited ‎07-14-2023 04:05

Hi there, @Kate_g-l. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

In addition to the steps you've tried, please follow the tips and recommendations provided here Why can't I update my Fitbit device? 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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