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Versa 3 won't update the firmware version

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‎05-13-2022 10:32 - last edited on ‎12-18-2022 19:58 by

‎05-13-2022 10:32 - last edited on ‎12-18-2022 19:58 by

Received a firmware update request on my Versa 3 but since then the device simply doesn't startup. The download completes, but the installation fails and the device simply doesn't start anymore.

 

Moderator Edit: Clarified subject

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‎05-13-2022 11:28 - last edited on ‎01-23-2024 09:42 by Fitbit Moderator

‎05-13-2022 11:28 - last edited on ‎01-23-2024 09:42 by Fitbit Moderator

Hi, @arijit89 if you have tried this several times and it still doesn’t work the best thing to do would be to get in touch with Fitbit Customer Support and they will help you.  It is possible that a factory reset could fix this issue, but it is best only to do that under instructions from Customer Support.  You can reach them on Contact.Fitbit.com 

Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎05-13-2022 19:55

In response to Julia_G

‎05-13-2022 19:55

I've tried reaching out to Fitbit support but apparently none of their
troubleshooting steps helped. And since it's beyond warranty, they aren't
replacing it. Also, I believe there's no factory hardware reset option on
the device. The device simply doesn't complete the installation and keeps
going into a loop of update tracker software, download, sync, installation
failed.
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