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Versa 3 won't update the time after traveling

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‎08-01-2021 22:35 - last edited on ‎12-18-2022 20:47 by Fitbit Moderator

‎08-01-2021 22:35 - last edited on ‎12-18-2022 20:47 by Fitbit Moderator

left North Carolina for Tennessee for weekend, Versa 3 changed to Central time zone but did not change back when I returned to North Carolina. How do I change time?

 

Moderator Edit: Clarified subject

 

 

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‎08-06-2021 13:14 - edited ‎08-06-2021 13:19

In response to Julia_G

‎08-06-2021 13:14 - edited ‎08-06-2021 13:19

Hi there, @Kathi_O_. Thanks for stopping by in the Community Forums and for the details provided about the issue with your Versa 3.

 

As @Julia_G has mentioned, your Fitbit Versa 3 may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Versa 3 is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

 

However, I've seen that you got in touch with our Support Team after posting here. If you have any further questions regarding the outcome of your case, please feel free to contact our team back so they can continue assisting you. 

 

Have a nice day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-02-2021 06:28

‎08-02-2021 06:28

Hi, @Kathi_O_ , this does sometimes happen when changing time zones.  If your time zone does not update automatically, please go to your app, and click on the small picture/ person icon top left, to take you to the account screen.  Scroll down to “app settings”  and toggle “automatic time zone” to off, and then choose “select time zone” then sync your Fitbit.

 

If that still does not force a return to the correct time zone, please repeat these instructions, but this time select any WRONG time zone and sync again.  Next return to app settings and select the CORRECT time zone and sync again.  This should force a change.  After that you can return to automatic time zone setting.


Hopefully this will solve your issue.  Please post again if you need further information.  There is always someone here to help!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎08-06-2021 13:14 - edited ‎08-06-2021 13:19

In response to Julia_G

‎08-06-2021 13:14 - edited ‎08-06-2021 13:19

Hi there, @Kathi_O_. Thanks for stopping by in the Community Forums and for the details provided about the issue with your Versa 3.

 

As @Julia_G has mentioned, your Fitbit Versa 3 may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Versa 3 is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

 

However, I've seen that you got in touch with our Support Team after posting here. If you have any further questions regarding the outcome of your case, please feel free to contact our team back so they can continue assisting you. 

 

Have a nice day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-04-2022 10:37

In response to MarreFitbit

‎04-04-2022 10:37

I had a problem with my Versa 3 adjusting to time zone changes this weekend - the first time this has happened since I got it.  I was finally able to get the Versa 3 to sync the time zone by closing all apps on my Samsung Galaxy 21 phone, then restarting the phone, and then doing a sync in the Fitbit app.  I'm not sure if this is a problem with Android or the Samsung Galaxy 21, but I recommend this step for those who are having persistent problems with time zone syncing.

Moz
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