02-07-2022
10:25
- last edited on
12-18-2022
20:28
by
MatthewFitbit
02-07-2022
10:25
- last edited on
12-18-2022
20:28
by
MatthewFitbit
My Versa 3 battery went to 0 percent. I charged it back to 100 percent but now the date is stuck as 7 Feb and time says 8.49am (it is 7.22am).
I have tried restarting my Samsung phone and the Versa, uninstalling and reinstalling the app, syncing data through the app (won't sync), checking Bluetooth on my phone (doesn't pick up the Versa), changing Automatic timezone on the app.
Is there anything else I can try?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
02-10-2022 07:04
02-10-2022 07:04
Hi there, @Fxeldy. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3.
Your Versa 3 won't show the correct time and date as it's not syncing to your phone. So, with that being said, please follow the steps below:
If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
Hope this helps.
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02-07-2022
20:27
- last edited on
08-23-2024
11:07
by
MarreFitbit
02-07-2022
20:27
- last edited on
08-23-2024
11:07
by
MarreFitbit
Hi @Fxeldy - good troubleshooting and reporting, even though you installed the app again you may still need to clear the Fitbit App storage cache and force stop it.
Remove the Versa 3 Bluetooth entry from the phone, logout/login to the Fitbit App and go to the phone home screen without closing the Fitbit App.
A sync popup should appear, click on it and it should pair and link your phone.
Pull down on the Fitbit App screen to sync the watch.
Author | ch, passion for improvement.
02-10-2022 07:04
02-10-2022 07:04
Hi there, @Fxeldy. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3.
Your Versa 3 won't show the correct time and date as it's not syncing to your phone. So, with that being said, please follow the steps below:
If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
Hope this helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
02-10-2022 10:00
02-10-2022 10:00
Thanks!
The time and date sorted themselves out after about 2 days. I left the Fitbit on the charger next to my phone and walked away. I guess I just had to wait for a bit.
02-11-2022 04:40 - edited 03-28-2024 05:02
02-11-2022 04:40 - edited 03-28-2024 05:02
@Fxeldy Awesome! I'm glad to hear that the issue is now solved.
I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.
Happy stepping!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...