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Versa 3 won't update the time

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‎01-31-2022 12:33 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

‎01-31-2022 12:33 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

My Versa 3 is not syncing the date.  When I reset on the date on settings, it still shows an incorrect date.  Thanks for any help.  This is my first time on here. 

 

 

Moderator Edit: Clarified subject

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‎02-01-2022 04:53 - edited ‎08-24-2023 04:18

In response to Odyssey13

‎02-01-2022 04:53 - edited ‎08-24-2023 04:18

Hi there, @Sunshiniest. Welcome to the Community Forums. 

As @Odyssey13 has mentioned, your Versa 3 may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If you are running into syncing issues, see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-31-2022 12:56

‎01-31-2022 12:56

Hi @Sunshiniest and welcome to the forums. The date and time comes from the device you use to sync with, so be sure the auto time zone is set for your app and phone. Sync a few times and see if it doesn't correct itself.

Stepping in the U.S.A. since September 2013. Android 14

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‎02-01-2022 04:53 - edited ‎08-24-2023 04:18

In response to Odyssey13

‎02-01-2022 04:53 - edited ‎08-24-2023 04:18

Hi there, @Sunshiniest. Welcome to the Community Forums. 

As @Odyssey13 has mentioned, your Versa 3 may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If you are running into syncing issues, see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer