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Versa 4 is not syncing properly to Strava

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‎08-07-2024 23:44 - last edited on ‎08-09-2024 08:47 by Fitbit Moderator

‎08-07-2024 23:44 - last edited on ‎08-09-2024 08:47 by Fitbit Moderator

Hi Everyone,

I've been experiencing consistent issues with inaccurate data syncing between Fitbit and Strava lately. For instance, my bike ride to work today was recorded as 9.53 km in 39 minutes on Fitbit, but only 1.26 km in 5 minutes and 45 seconds on Strava after syncing.

Does anyone have any advice on how to resolve or prevent this problem? It's frustrating that I can't correct the data on Strava.

Thanks in advance!
Dash4119

Moderator Edit: Clarified subject

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‎08-09-2024 08:54

‎08-09-2024 08:54

Hi there, @Dash4119. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not syncing with Strava. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try the following steps in the order listed:

  1. Make sure your Fitbit device is syncing with your account. For troubleshooting information, see Why won't my Fitbit device sync?
  2. Unlink the app from your account. For instructions, see How do I manage apps connected to Fitbit?
  3. Reconnect the app with your account. For instructions, see How do I connect Fitbit with another app?
Maria | Community Moderator, Fitbit


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