Versa 4 screen came away

[dotins]

It was actually a Versa 3 but there’s no other option available than posting somewhere else like under Versa 4.

The glue melted off while wearing in Lanzarote and the front of the phone  came away. The Versa 3 is no longer working. Any ideas how I can get this sorted please?

Moderator Edit: Clarified subject and updated label

[MarkMM]

@dotins Hi. Contact support. If it's still under warranty they should take care of you. My Versa 2's face fell out but it was otherwise still working. I glued it back in as I was past warranty. About 6 Months now and still holding. Even got caught in the rain a few times and it's still working. 

[dotins]

Thanks MarkMM. This particular Fitbit was a gift so am not sure and can't remember when it was purchased/given.

I tried gluing it back but to no avail

[JuanFitbit]

@MarkMM , Thank you for sharing your experiences. 

@dotins , A warm welcome to the Community! Support mentioned that you already contacted them. Your message was received and you should get an answer soon. 
Please keep an eye open, if you don't see the messages on the inbox, verify the spam/Junk folder as sometimes our messages get redirected there. 

[MarkMM]

@dotins I got a glue intended for phone screens called B-7000 from Amazon. The old glue was like a gel. Not even hard. Wiped it off real good and applied the B-7000. Left it sit for a day with weight on the face. No problems so far. Is that the type of glue you tried?