Versa 4 stuck on "Data not cleared Sync & try again"

[jebreelhawas]

 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @jebreelhawas. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the image attached. I will do my best to help you with this! 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your Fitbit device from your phone's Bluetooth settings.

With that being said, please try the steps below in the order listed:

• Unpair your Fitbit device from your old phone's Bluetooth and also from the new phone.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device again.

With the steps above, what I want you to do is to pair your Fitbit device first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.