06-29-2024
11:49
- last edited on
06-29-2024
12:29
by
MarreFitbit
06-29-2024
11:49
- last edited on
06-29-2024
12:29
by
MarreFitbit
my versa 3 will no longer "pair" with my iphone. I have downloaded everything. Restarted both multiple times. Guess it's just a watch now.
Moderator Edit: Clarified subject
06-29-2024 12:32
06-29-2024 12:32
Hi there, @ahsmith68. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not connecting to your iPhone. I understand how annoying this can be, I will do my best to help you with this!
As a first approach, I suggest following the troubleshooting steps provided in this help article Why won't my Fitbit device sync?
If the issue persists, please try the steps below in the order listed. Important: Please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.
With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
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