Versa Active minutes are inaccurate

[Cdogfishes]

I went on two walks today, 1 21 minutes and 1 17 minutes. When I look at dashboard I am only showing 19 minutes vs the 38 that should be there. I have noticed that the minutes were not matching up previously but it was usually off by only 3 or 4 minutes. Did not have this issue with the Charge2. 

[SteveH]

Could it just be your pace? You only get active minutes if your fitbit thinks you are being very active, not just mildly active. Fitbit say:

"Your Fitbit device recognizes and awards active minutes when the activity you're doing is more strenuous than regular walking, which includes everything from a brisk walk to a cardio workout or run."

taken from: https://help.fitbit.com/articles/en_US/Help_article/1379

[Cdogfishes]

My pace is the same as it was when I had my Charge2 and it did not have this issue. That is how I know that things aren't right. I'm also having issues with the HR and phantom floors.