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Versa App works, but screen is blank :(

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‎08-25-2019 15:08

‎08-25-2019 15:08

I've enjoyed my Versa these past few months and liked how it showed sleep tracking to see how well I am sleeping, but recently the watch face is not lighting up. I have tried resetting the device; left button and bottom right, hold for 10 seconds, but the fitbit logo does not show up. It still tracks my steps and heart rate as shown in the app. It was able to charge from medium battery to full battery as I checked the app. Is there anyway I can get my Versa to turn back on and show me the time, I liked being able to look at my wrist to see who was calling or texting me without pulling out my phone.

 

Thank you,

Mark

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‎08-26-2019 03:45

‎08-26-2019 03:45

Reset the screen: 

 

Settings > Versa > Clock Faces

 

User manual: https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
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‎08-26-2019 11:07

In response to GrubbyDuck

‎08-26-2019 11:07

I tried a few clock faces, but my Versa is not displaying anything. I get the vibrations that it is doing stuff, but no lights. I even went back and tried the default clock face with no avail. 

Is there anything else I can try? 

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