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Versa Bands don't fit

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‎01-15-2020 21:33

‎01-15-2020 21:33

Hi, the black silicone bands that came in the box with my fotbit versa don't fit on the device for some reason?? Anyone experiencing the same thing??

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‎01-15-2020 21:47

‎01-15-2020 21:47

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎01-23-2020 09:30

‎01-23-2020 09:30

Had the same problem with the silicone bands.  They are very hard to squeeze into the slot.  After several attempts I warmed up the silicone under very hot water first (makes it a little more pliable).  Then you have to hold the band against the watch at a 90 degree angle. Fit the side without the latch into the hole and then pull down the latch and squeeze in the other side, pushing hard into the slot.  Took a couple tries but it finally worked.  A lot of work to go through but I finally got it. Good luck. 

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