Versa Battery failing

[eloji9]

Hello,

The last 2/3 weeks, the battery have been needing to be recharged every 2 days when all the features are disabled.

This is the second time it happens to a FitBit Versa and I question the fact that the battery has a life span of a year and some... 

I tried all the tricks : cleaning the charging dock and the sensors, restarting the watch... I don't know what to do especially knowing that summer is coming and I would like to not be glued to the charger...

Any possibility to help ?

[YojanaFitbit]

Hi there, @eloji9. It's great to see you around. Thanks for sharing the details about the issue with your Versa.

I've seen you reached out to our Customer Support regarding this issue and you were already recommended with some steps to follow. If the issue is still happening, please feel free to contact them again so they can continue helping you. 

Have a nice day. 

[eloji9]

Hello,
I have been offered tips but nothing worked. The only solution was to be
given a discount to buy a new product. I got an Inspire 2 hoping its
battery won't start acting up in 1 year or so...
Have a nice day.

[eloji9]

Thank you for your input. The first time this happened, they recognized the problem and sent me a new one but now. I told them time and time again that the one they sent me is acting like the warraty does not work for the exchanged items...

[Robert-H]

As MelanieJohnson mentioned, it is likely a software issue with many others experiencing battery issues.  Have you tried resetting your watch to factory default and updating you phone app?  I did it last week to fix the battery issues on my versa 2 that started suddenly.