Versa Battery problem. No response from C/S yet

[miffy888]

I like many have been having the battery problem on my versa , whereby it doesn't hold the charge for more than 24 hours. Have tried all the trouble shooting recommended here, and did a factory reset today but to no avail I sent an email to Customer Services last wednesday but haven't heard back apart from the 'we received your email/case number' standard reply

Two questions 

One. It states that if you have a query to reply to that email, but the address is a noreply email?

Secondly. The mail says it can take 2 days or more for a reply. Tomorrow will be a week

What should i do now to get a response

The versa is still under warranty

Many thanks

[icebethy]

It seems a few are in this situation, my versa is losing all charge in 24 hours. I had a twitter conversation which was suppose to be moved to email, last Wednesday, no response. Then I emailed them yesterday no response, I will twitter them again tomorrow if this continues, at least they respond! But it is really poor customer care, which I have never had, they are usually great!

[MarkMM]

I'd just do the live chat option. You'd be under way in minutes.

[icebethy]

They are great on twitter, but cannot do anything much but fast response. Live chat is hard in work, and for me email is better anyway as you have a trail of emails to refer back to in the future if you need to. Additionally, last time I used live chat (granted a few years ago) they referred me to emails anyway so it didn't gain much.

[MarkMM]

My advice to the OP is still chat. Just a few days ago I did the Twitter, got no response, and went to chat. Issue was resolved before I got a response from Twitter. How can you have a recommendation if you last tried chat "a few years ago"?

[ggibbons59]

Looks like there are quite a few with the same issue. Mine won't stay charged for more than several hours. I find it quite comical that fitbit support would post a suggestion on how to charge your battery correctly and how to save battery life as if it were that simple. Apparently there are issues with the quality of the product. You would think they would address that. I will be receiving my third watch as their solution to the problems I've been having. first was the inability to sync. second was the battery draining issue. can't wait to see what will happen with device 3 . keeping my fingers crossed

[miffy888]

OK Stupid question maybe but where do I find live chat?

[MarkMM]

If it's during regular hours, it's listed with other support options at the top of the page.