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Versa - Blood oxygen saturation graph is not working

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‎12-07-2020 06:19 - last edited on ‎12-10-2020 16:18 by Fitbit Moderator

‎12-07-2020 06:19 - last edited on ‎12-10-2020 16:18 by Fitbit Moderator

i have VERSA. Estimated Oxygen Graphnis not working. Versa is Synced & updated but this graph seems to show No Line. I think it was introduced around Sept 2020

 

Why VERSA Iis Showing a blank Graph ? It seems to be available in VERSA model. But Graph is Blank always.

 

I need to Decide if you buy an Oximeter .. in middle of COVID. I am diagnosed with COVID & Fitbit VERSA Graph Not working. 

I cannot go out and buy another Oxymeter. I am quarantined.

 

Please help.

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‎12-10-2020 16:17

‎12-10-2020 16:17

Welcome to the Fitbit Community @karlsanta7.

 

I'm sorry to hear about the situation you are experiencing, I hope you get better. Thank you for the information provided.

 

To try to resolve the issue, please perform a restart to your watch and set it up as a replacement device:

 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

In addition, please make sure that you are following our guide to track your blood oxygen saturation.

 

Please let us know if you have any question.

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