Versa Bluetooth is off and not letting me update

[lucy101]

hi can you help me out

i do not know if it my wifi or my phone or the watch 

it saying to update your tracker it has a fitbit watch with arrow going down next to it go a triangle in red it saying bluetooth is off and not letting me update my versa i have sony xperia xa1 and Versa not sync with my phone, can you tell me step by step how to sync my versa to my phone and on my Versa 

i do not know if it my phone or my wifi 

and in my bluetooth setting it going (versa (classic )

Moderator edit: subject updated for clarity

[MikeD73]

Hi, I can try to help.

Are you just having trouble syncing your phone and fitbit?  If so you don't need to worry about WiFi.  It'll be a Bluetooth issue.

If it's an update issue, as in a Firmware update  (which does use WiFi as a default, but can be done slowly over Bluetooth) then for now I'd personally just ignore the update message and try again in a few days.

[lucy101]

hi

it's a Bluetooth issue. and a update issue 

[lucy101]

i have the original Versa,

[MikeD73]

If it still works, but doesn't update I (my own opinion) would wait a while.