help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Calories consumed/sleep not accurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-18-2019 10:16

‎03-18-2019 10:16

My app and Versa are not showing consistent information for all categories.  Specifically, my sleep data and calories consumed is wrong on the watch.  I took the screen shot and photo within seconds of each other right after restarting the Versa to see if I couldversa 1.jpgversa 2.jpg get it to sync.  

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-19-2019 10:28

‎03-19-2019 10:28

@Rachel_Noel Fitbit mobile app is not syncing the recalculated data back to your Versa (Today app). Reinstall fitbit app, reboot your phone and Versa (press and hold the left and bottom right buttons until fitbit logo appears), place Versa in the charger and let is sync several times. You can even leave it in the charger for an hour or so. also, open fitbit app, tap on Versa icon, go to apps, and check if Today app has an update. Tap update.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer