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Versa: Can't change display brightness

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‎11-27-2020 19:34 - last edited on ‎12-01-2020 16:35 by Fitbit Moderator

‎11-27-2020 19:34 - last edited on ‎12-01-2020 16:35 by Fitbit Moderator

I’m trying to Change the brightness in the versa but the button is is not selectable 

anyone have that problem?

 

Moderator Edit: Clarified subject

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‎12-01-2020 16:35

‎12-01-2020 16:35

Hi @micheletp, it's nice to see you again participating here in the Community Forums.

 

Thanks for bringing this to our attention, seems odd that you're unable to change the brightness of your Versa's display. To fix this issue, please restart your device following the next steps and let me know if the issue persists:

 

  1. For Fitbit Versa, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

 

I'll b here if further assistance is needed.

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