04-20-2018 07:05
04-20-2018 07:05
I just received my Versa and love it! But after wearing it less than 5 full days I see a crack in the left upper corner. I’ve contacted Fitbit and the reply was the screen isn’t covered under warranty. IT’S BRAND NEW! I did not do anything different with this then I’ve ever done with my Alta HR or Blaze...just normal wear. I’m so disappointed Fitbit isn’t standing by their product! I was going between this and the Apple Watch, but have loved my Fitbits. I’m so upset I’m thinking of jumping off the Fitbit ship.
12-04-2019 04:41
12-04-2019 04:41
Hi, I received my fit bit verse from my kids for my birthday 2 months ago and wear it all the time. I am not hard on it and woke up yesterday morning and there is crack on the screen. I contacted them and this doesn't fall under their warranty. This is the third Fitbit I have had over the years and my kids went with this over the Apple watch because I have had good luck in the past with this brand. This definitely will be my last Fitbit product if this is how they deal with loyal customers.
12-04-2019 08:00
12-04-2019 08:00
12-04-2019 08:32
12-04-2019 08:32
Fitbit customer policy is,has and always will be 25% off of a new Fitbit if your screen cracks.It sucks! I agree that a the very least they should not put out a defective product which form the forum the versa glass definitely is without a fix.Perhaps now that Google owns them there customer service and retention will be better.One can only hope.They make a good product they just do NOT do their best to support the customer is their is a problem.
12-04-2019 20:07
12-19-2019 13:19
12-19-2019 13:19
My Solution.
A little glue and save up for the Versa2
12-19-2019 14:01
12-19-2019 21:18
12-19-2019 21:18
01-03-2020 04:42
01-03-2020 04:42
Cant get any help after having it on my non dominant wrist screen hairline fracture and no one is replying. Rang uk from australia where I will be until February 18th explained to argos uk cardiff
My reply you had it for 12 weeks so nothing we will do about it.
Fitbit also havn't replayed to my email. What is going on with a so call excellent make. WOW I dont know. PLEASE CONTACT ME
Sandrashrivastava@aol.co.uk !!!!
I am not the only person with hairline cracks. Give me my hard earned money back PLEASE
01-03-2020 11:53
01-03-2020 11:53
01-04-2020 01:03
01-04-2020 01:03
01-04-2020 11:27
01-04-2020 11:27
01-09-2020 12:33
01-09-2020 12:33
Exact same thing happened to me. After just a few days and for no reason.....cracked! Fitbit basically told me to stuff it. They've lost a customer along with as many people as I can tell about it.
01-09-2020 12:38
01-09-2020 12:38
01-09-2020 13:53
01-09-2020 13:53