04-20-2018 07:05
04-20-2018 07:05
I just received my Versa and love it! But after wearing it less than 5 full days I see a crack in the left upper corner. I’ve contacted Fitbit and the reply was the screen isn’t covered under warranty. IT’S BRAND NEW! I did not do anything different with this then I’ve ever done with my Alta HR or Blaze...just normal wear. I’m so disappointed Fitbit isn’t standing by their product! I was going between this and the Apple Watch, but have loved my Fitbits. I’m so upset I’m thinking of jumping off the Fitbit ship.
06-21-2018 10:16
06-21-2018 10:16
06-21-2018 10:18
06-21-2018 10:18
Yes they do - I ordered my Versa the day it came out and I ordered a glass screen protector the same day - it has been on since day one.
06-24-2018 18:59
06-24-2018 18:59
Totally agree with you. I will never purchase directly from Fitbit again. I'm still stuck with a paper weight.
07-06-2018 19:38
07-06-2018 19:38
Mine had a screen protector on it, but it didn't matter. Cracked anyway.
07-08-2018 12:05
07-08-2018 12:05
That's great! I have the same problem as you. I've had my Versa for 2 days and there's a small crack in the top left corner. I called Fitbit and they said "cosmetic damage is not covered under the warranty" so they can't offer me a replacement or a discount, nothing. Any advice?
07-08-2018 12:36
07-08-2018 12:36
07-08-2018 14:29
07-08-2018 14:29
07-08-2018 18:05
07-08-2018 18:05
How long did you have yours before you returned it to Kohls? I purchased mine through Kohls as well, but because it was over 30 days ago I was afraid they wouldn't take it back.
07-08-2018 18:34
07-08-2018 18:34
07-09-2018 12:49
07-09-2018 12:49
I have to say that Kohls is normally very good with returns, but unfortunately when it comes to electronics they have a 30 day window for returns, and I was about two weeks past that 😞
07-17-2018 10:59
07-17-2018 10:59
Your correct, it's not any less fragile but at least you can take the other devices some where to be fixed. I truly don't believe any of us are asking for a free Versa, just a way to keep the one we already invested in. I'm so thankful you've had no issues with yours and haven't wasted $200.
07-17-2018 11:02
07-17-2018 11:02
I agree. However. I haven't gotten any recommendations from Fitbit. Mine had a screen protector on it and still cracked. I'm at a loss for what to do.
07-17-2018 11:53 - edited 07-17-2018 12:01
07-17-2018 11:53 - edited 07-17-2018 12:01
Fitbit has an optional 2 year protection plan from square trade that covers screen damage. Looks like the HSN one is cheaper though.
08-15-2018 17:02
08-15-2018 17:02
09-03-2018 03:56
09-03-2018 03:56
You have a month to return it
09-03-2018 06:28
09-03-2018 06:28
09-03-2018 09:23
09-03-2018 09:23
Are you saying you bought it at Kohls and tried to return it to Fitbit and got a hard time?
@clhawkins63 wrote:
Nope, that's not what I was told by fitbit. Kohls took it back but fitbit
were a'holes about it. It was only 5 days.
,
09-03-2018 09:44
09-03-2018 09:44
09-03-2018 10:12
09-03-2018 10:12
@clhawkins63 wrote:
It's an official fitbit... fitbit makes it, they should stand behind it.
By giving you a refund while Kohls keeps your money?
09-03-2018 10:33
09-03-2018 10:33