Versa Cracked Screen

[SheriRN]

I just received my Versa and love it! But after wearing it less than 5 full days I see a crack in the left upper corner. I’ve contacted Fitbit and the reply was the screen isn’t covered under warranty. IT’S BRAND NEW! I did not do anything different with this then I’ve ever done with my Alta HR or Blaze...just normal wear. I’m so disappointed Fitbit isn’t standing by their product! I was going between this and the Apple Watch, but have loved my Fitbits. I’m so upset I’m thinking of jumping off the Fitbit ship. 

[Jeanannehill]

Serioulsley are u just want to argue u are stupid i did nothing to crack
the screen its like a extra warranty she be cover on defaulty merchandise i
dont want a new one just repair it so i can use it im not paying for
another trackter all this companys scam u off u read the fine print

[Mfsyyc]

The experience of the people in this thread outweigh your 2 person sample group...

[Jeanannehill]

This has not or never will be solved review 1 on all 

[nmrt23]

Change from apple watch to fitbit last week. And in less than 5 days my versa screen is cracked in the left upper corner. I had my apple watch since 2016 and never had a cracked screen. Im heart broken with this situation. I did a lot of research before buying and now Im finding about the delicate screen. It doesn’t make sense that a health tracking watch have such a weak screen. So mad and disappointed. I will be advise my friends not to buy the versa at all. 

[clhawkins63]

Did you buy it from Fitbit or another retailer? I was able to return mine
to Khols because that is where i bought it but I've had a screen protector
on it since (that i bought 6 of at Amazon) and no problems with it.

[Jeanannehill]

Yes my is also cracked left side of my versa also they have manufration a default watch and they are not replacing it cause they knew it was bad i have told my friends and family and socia media so this dont happen to anyone is there getting rich on something that is know good i had to save up to buy it so 250.00 is a lot yo me

[nmrt23]

Costco. I will try to return it 

[Jeanannehill]

Ya but its been like 4 mos they aint going to return it

[nmrt23]

Yes. Is very frustrating because is an expensive product. I love the fitbit idea but I’m very disappointed about the quality 

[clhawkins63]

Good! Good luck!

[HeydyF]

Hey guys! I hope you are doin' fine! 

I'm sorry to hear about the damaged occurred to the screen of your Versa. I can see that some of you have already contact our Support team for further help. I appreciate the time you have taken to do so. Our team always try to look for the best option to get you back on track, by reviewing your options under warranty.  And for those who haven't please try to reach them and keep sharing your experience in here, as this is the best place to make your voice heard. 

Have a nice day! 

[Jeanannehill]

I did contact them they said they dont cover watch

[nmrt23]

The screen is not under warranty. And I get that. But the problem is that fitbit should  listen to the customers that this type of crack screen is not the customer fault. It is clearly a product problem. My question is: fitbit will replace the damage item? 

[Mfsyyc]

You know exactly what your customer service team has been trained to tell us, which is that Fitbit can't or won't help us in any way and that we have to buy a new one at full price. I've already made the call to them, now all I can do is make sure I can help as many people as possible avoid buying this item until the screen issue is addressed.

[clhawkins63]

Agreed... fitbit does not stand by their products. Seems to be the
consensus on this thread.

[nmrt23]

At least for me this item is out of my daughters xmas presents. Also my sister in law and my friend. After I told them about this everyone is off the fitbit versa 

[Jeanannehill]

Ya tryed to post the oic of my watch they dicarded it they dont wantme to show how faulty the screen is

[Sm808]

Amazon sells some screen protectors

[Shan001]

A lot more than 2 person seem to think Fitbit versa are a piece of rubbish 🙂 wait until yours breaks and you’ll join us hahaha

[Jeanannehill]

Quit texting me i left fitbit im not doing business with u anymore