Versa Died- tried to reset, charge, still nothing

[SunsetRunner]

HI everyone!  My Fitbit versa died last night.  While I was sitting on the couch I noticed a blank dim lit screen.  It was at medium charge at the time.  I was able to turn the device off but now it won't turn back on.  I tried charging it overnight and still nothing.  I have only had the watch 6 months before this happened.  I am thinking I need to just contact customer support but wanted some other ideas. . .  ..

[mweb3 · Accepted solution]

Your customer service department should focus more on standing by the quality of your products and making sure that customers are satisfied with the performance of a product that claims to be of high quality and carries a high price tag instead of “sticking to your warranty” Your customer service rep was not at all helpful and in fact actually quite snarky and condescending. She did not act like she was committed to helping me. Sounds to me from your reply that you have put out a product that still needs a lot of troubleshooting and the people who paid money for them have been used as pawns as you “work to improve your product” If there are issues with your product which clearly there are you should be working to replace them for the unsatisfied customers to keep up the reputation of your product. You are clearly not in it to make a product people will be happy with, just trying to make a buck. From the comments I’ve seen your company is imploding itself.

[aelgin7779]

@mweb3 a-freakin-men!!! VERY VERY WELL SAID!

[cnyram]

Well mine did the same thing at 14 months and they will not replace, $200 defective paperweight!

Update:

Same here, this is a known defect and they are ignoring it.

Moderator edit: merged replies

[cnyram]

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@MDLynch wrote:

I had the same issue as everyone else here, last week Monday, and used their support chat. I was told the best they could do was 25% off because it was out of warranty (purchased the day it came out). Reluctantly agreed to that.

Saw this thread today and contacted customer support about it again. Politely asked to speak to a supervisor, pointed out this thread, and kindly-but-firmly pointed out that other people experiencing the same issue made it seem pretty likely it was not my fault my device stopped working, and asking me to pay anything to replace a $230 (special edition) device after just one year was not acceptable.

They looked over my fitbit history (several devices over a few years, only one band replacement) and told me that, actually, they could offer me a one-time complimentary replacement.

For anyone else struggling with this issue, I would recommend taking a similar approach. Call, be respectful, ask to speak to a supervisor, and just lay out your case. There are ways to help us out.

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We shouldn't have to beg to have a defective product replaced

[LiliyaFitbit]

Welcome to the Fitbit Community @Knecht11 @KKennedy76 @mweb3. It's nice to see you around @Stanlea @aelgin7779 @cnyram. I am sorry for the delayed response.  

@Knecht11 I appreciate your participation in the Forums and sharing that the device you bought for your son is doing the same thing. Have you tried these steps including a restart to resolve the issue?

If the issue persists, please do a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

@KKennedy76 thank you for being a Fitbit customer. I am sorry to hear about the issue with your forth Fitbit device. I could see that you got in touch with our Support team about this and that they were able to help you. I appreciate your time and efforts. 

@Stanlea I am sorry to hear about your experience with the replacement device, I totally understand how you are feeling. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution.

@mweb3 @cnyram @aelgin7779 thank you for your time and feedback. Fitbit has been designed to provide motivation and help you to reach your goals. Please know that we provide feedback to our team based on the Community posts and we are always working on improving our devices and overall environment based on that feedback.

If you have any questions, feel free to let me know.

[QuestionKid]

I am wanting to get a versa for my birthday but seeing all these comments about the device failing and breaking is making me hesitate. Was there an update within the past month to get rid of all bugs and glitches and flaws that I have seen countless reviews on on amazon and Fitbit.com? Was this issue just in a certain batch of versa watches? Should I still buy one?

[Stanlea]

Hi,
Well, I don't know, but from my experience, I wouldn't. I was given a second Fitbit that also doesn't work. Now I'm expected to wait possibly weeks for a new charger with no guarantee it will work.
This watch was my Christmas present. Now I'm going to have to go out and buy a new watch. I don't like to be wasteful, so I have one watch.
Good luck with yours!
Mine was a waste of a Christmas present. Sorry to say!


Sent from Yahoo Mail on Android

[Stanlea]

Hi,
I appreciate how polite you all are. Unfortunately, that doesn't make up for the product or the fact that I am now expected to wait weeks for a charger in the hope that it solves my problem.
A complete joke in my opinion

Sent from Yahoo Mail on Android

[Brooklynsmimi]

Same here. Mine died July 2nd, and I had to get a replacement. 

[aelgin7779]

@Brooklynsmimi  if they had offered to replace mine I wouldn't be as angry as I am but because my warranty expired 30 days before it died they wouldn't replace it. I refused to throw more money at Fitbit since this was my fourth defective device (I started with a charge years ago)

[Brooklynsmimi]

Wow.Think I'd be fine with them, too.Sent via the Samsung Galaxy S9, an AT&T 5G Evolution capable smartphone

[Slubhs]

Sara - you are one of the lucky ones to get a replacement. Mine died on vacation this past Wednesday and my coverage date ended on June 16, 2019. It's sad that the more I used it, the faster it died. I left it in its case for 2 weeks after getting it and it worked fine...no activity but blinked like a champ. 🙂

[DottieCap]

What happens when step 1 does not work? Still a blank screen after holding all three buttons for 30 seconds.

[SunsetRunner]

Very same problem. After only 7 months. A real peace of crap. I bought 3 of these. I am wondering how long before the other 2 quit ..

[AlvaroFitbit]

Hello everyone. Thank you for your updates in this thread.

If your Versa isn't responding at all you may need to charge it. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.You can also find additional suggestions here. After this try the instructions previously shared. If the issue persist then please let our Support team know so they can further assist you.

Let me know how it goes.

[canweschmooze]

Hey FITBIT..

You have gone downhill.  I have a Versa and my versa died, won't charge..did a hard reset and everything possible.  WTF??????? How cheap do you make product?  I am beyond upset.  Your customer service used to be great and everything NOW SUCKS about FITBIT.