help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Display Fail

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2018 05:28

‎08-09-2018 05:28

63D0FEEC-E457-4A47-A457-F312BDC712EB.jpeg

Yesterday my Versa was working perfectly and this morning the display went all pixelated, colours inverted and faded. I tried rebooting it a couple of times but no difference. 

Best Answer
0 Votes
4 REPLIES 4

‎08-09-2018 05:39

‎08-09-2018 05:39

Restart it a couple more times and if that doesnt work do a factory reset - via the settings app on the watch and scroll down to About if you can navigate there, but using the button if you cant. If that doesnt work younwill need to contact Support (link in my signature) Let us know how you go 

Restart your tracker

 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-09-2018 07:22

In response to NellyG

‎08-09-2018 07:22

@NellyG I can tell you from hard experience that the button factory reset DOES NOT WORK

Best Answer
0 Votes

‎08-09-2018 17:09

In response to meresydotes

‎08-09-2018 17:09

@meresydotes fair enough it didnt work for you. It DOES work for others though, so dont throw the baby out with the bath water!

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-07-2018 20:00 - edited ‎09-07-2018 20:02

In response to NellyG

‎09-07-2018 20:00 - edited ‎09-07-2018 20:02

When I found out about the button factory reset, that night I tried it, and it did work 

The steps have be carried out correctly, and timing of the presses and hold seem to be critical, but for me it did work. 

 

If the firmware has gotten locked up, I could see that this may a problem, a restart may unlock things.

Best Answer