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Versa Fails to power on

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‎08-11-2018 02:15

‎08-11-2018 02:15

My Versa is not powering on. I tried charging for several hours but failed to come up. I do not know what to do again

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‎08-11-2018 03:14

‎08-11-2018 03:14

Try restarting it several times. If that doesnt work try a factory reset, And if that doesnt work you will need to contact Support (link in my signature) Let us know how you go 

Restart your tracker

 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-11-2018 05:35

‎08-11-2018 05:35

Hi! I noticed the complains are happening too frequently regarding this. This also happened to me. Just got back my Versa last June and it died this August. It was just on 60% and then it just died. Tried recharging but it won't go past 1%. When I take it off from the charger, it just dies.

 

I suggest you do all the troubleshooting first.

 

(1) Clean the back of your fitibit. Dab alcohol and dry off the pins of the charger. Then try again.

(2) do a factory reset

(3) try charging in all kinds of charger (computer/laptop, walls and USB port)

 

I suggest you take a video as well for support.

 

If nothing happens, contact live chat support. Show the videos. 

 

They sent me a charger replacement at first. I got it within the week. Nothing happened. I couldn't get past charging 1%. When I take it off the charger, it just dies. They're now sending me an overall replacement.

 

Other people in the forum said that they saw moisture at the back of the Versa after they had swam. By any chance, did you also use it in a pool?

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