Versa Froze up

[Hall04]

The touch screen on my versa isn't working. It's like it's froze up and not counting my steps but the time is changing and the buttons on the side still work. I had to wait 4 days after buying it to even use it, because it wouldn't update. It's really frustrating I can't use it now. I have been very disappointed with the versa and wish I would have just went with the galaxy watch. 

[SunsetRunner]

Hi, try rebooting the Versa by pressing and holding the left and right lower buttons together untill you see the Fitbit logo flashing, then release the buttons. Maybe you have to do this more than once. Hope this will solve problem. 

[Hall04]

I have rebooted it several times. It does not fix it 


Sent from my Verizon, Samsung Galaxy smartphone

[SunsetRunner]

Are you using Fitbit default's Clock Face or a third party one. If the last, please would you be so kind as to send me the name of this CF? 

[Hall04]

After it froze I changed clock faces to see if it would help. The current one is created by AppsALot.


Sent from my Verizon, Samsung Galaxy smartphone

[Hall04]

It's called Rainbow Tie-Dye

[SunsetRunner]

Hi, I will have a look at it and come back to you. BTW, are on Firmware .30, the latest one?

Already had a look at it, very colourfull. What you can try to do is:

1. Put your Versa in the charger and connect to PC

2. Connect your phone to PC

3. Go to the WiFi settings in Fitbit app and clicl the icon on the right side of your networks name, click it and it will connect to WiFi. Once connected, the icon turns to blue with the message connected.

4. Go to clock faces a- All Clock Faces - Choose "show all from Fitbit itself" and look for "Layers" which is the Versa's default one. See whether it will install (should be pretty fast as you are using WiFi now) anf your display is working again. Keep me posted!!

[Hall04]

I'm not sure. I just bought it and it took 4 days for an update so I hope so.


Sent from my Verizon, Samsung Galaxy smartphone

[SunsetRunner]

Has this morning also an issue with my third party CF and solved it the way I just described to you. Luckily for me, I was ableto change the Fitbit installed CF, which indeed solved the problems with my TP CF, to reinstall my TP CF and it's functioning again. 

[Hall04]

Thank you for the suggestion. Unfortunately, that didn't help either. I don't know what else to do. 


Sent from my Verizon, Samsung Galaxy smartphone

[SunsetRunner]

Hi, unfortunately the only suggestion I have left, is call Customer Support with your problem. Good luck!