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Versa GPS distance different to Strava, why?

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‎09-28-2018 18:13 - last edited on ‎10-02-2018 06:59 by Fitbit Moderator

‎09-28-2018 18:13 - last edited on ‎10-02-2018 06:59 by Fitbit Moderator

I am new to my Versa and loving it as it helps keep me focused on moving. I was using Strava before I got my Versa. The only problem I have noticed is sometimes there is a difference between the two in the distance I have walked. It was only a small amount such as .1 but today it was .4 which is a lot. The Strava app measuring the longest distance. Both are using my phones GPS. Any ideas why or how to fix the problem?

 

Moderator edit: updated subject for clarity

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‎10-02-2018 07:16

‎10-02-2018 07:16

@DebD59 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your GPS distance isn't the same as your Strava app distance. Go to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. This will refresh the link between your tracker and your phone and holpefully improve the distance calculation.

 

Let me know how it goes!

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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3 REPLIES 3

‎10-02-2018 07:16

‎10-02-2018 07:16

@DebD59 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your GPS distance isn't the same as your Strava app distance. Go to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. This will refresh the link between your tracker and your phone and holpefully improve the distance calculation.

 

Let me know how it goes!

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-03-2018 20:28

In response to AlvaroFitbit

‎10-03-2018 20:28

 Thank you for your help. All fixed 😊

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‎11-04-2018 08:53

In response to DebD59

‎11-04-2018 08:53

@DebD59 sorry for the delay, happy to hear that the suggestions helped you and hope you are back on track with your daily activities.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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