Versa Glitched and Died

[Catiej]

I have had my Versa for 5ish months. Yesterday it started to act funny - the stopwatch didn’t want to work, my text and call notifications weren’t coming through and the screen wasn’t responding correctly. Today it won’t turn on. I’ve tried resetting it and charging it to see if maybe it was a low battery, but still no luck. Looking on discussion threads, it seems like this is a pretty common issue with the Versa which is rather disappointing because I love the functionality of it.

[ReadyToGoBackTo]

The same problem is happening with Android phones but I thought I read a post they dont plan on a fix for android. My fitbit stopped even showing the time. I was considering upgrading to the newer Versa with Alexa but not anymore. I think I will go back to my Samsung GearFit. I loved their 'Find my phone' and bluetooth disconnecting notifications that are standard features.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Catiej. 

I appreciate your participation in the Forums and sharing the issues you're experiencing with your Fitbit Versa. I totally understand how you are feeling as you love the device and would like to continue enjoying the Fitbit experience. Thank you for your troubleshooting efforts, you can confirm the complete troubleshooting tips to charge your device here. I also recommend trying to change a clock face. Switch to a Fitbit clock face if you're using a third party clock face by following the steps from this help article: How do I change the clock face on my Fitbit device? 

If the issue persists, please try to do a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

You can confirm the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists.

Let me know if the issues persist, I'll be around. 

[Catiej]

I appreciate the response. I’ve tried changing the clock face and doing a factory reset. The Fitbit logo does not come up when holding down the buttons. I’ve tried it probably 30 times with holding the buttons down for different amounts of time. Nothing has changed. I don’t get any light or vibration. 😭

[SunsetRunner]

Hi @Catiej , I would strongly advice you to call Customer Support since you have performed all the actions that are known without result and your Versa is still under warranty, unless you bought it from a private provider . Regards kuzibri 

[LiliyaFitbit]

Thank you for your reply, @Catiej. It's nice to see you around, @SunsetRunner. 

@Catiej I appreciate your efforts and the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

@SunsetRunner thank you for your support!

Let me know if you have further questions. 

[LiliyaFitbit]

Hi @ReadyToGoBackTo, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

I've moved your post to this board to keep our Community organized. I appreciate your participation in the Forums and sharing your experience and feedback. I totally understand how you are feeling. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I will be glad to investigate the issue you reported and would like to confirm if your device won't turn and you're unable to see the time. If so, please try the troubleshooting instructions from this post. 

Looking forward to your response.