Versa HR is... bonkers. Again.

[_ryno_]

Hiya.

First post to this forum, but a longtime reader and Fitbit user.  

 I am on my second Versa, As my original wasreplacement in October. 

 The reasons it was replaced or exactly what I am experiencing with my current one . After a lengthy phone call with Fitbit customer support I was told it is a known issue and therefore sending a replacement would not be deemed worthwhile. 

 I’ve been with Fitbit since the beginning but find this disheartening . We have 6 products in the family and enjoy competing weekly .  

 Heart rate shows incredibly high numbers,  and it’s been checked multiple times with a reliable heart rate monitor.  As Fitbit’s calorie counter is very much based on heart rate,  my “479 active minutes” (not!) equals 7000 cal or so ...though I only walked 11,000 steps today.  

 I have gone through the settings with Fitbit support (  exhaustively )  on three separate occasions for a few hours.

If anyone else is experiencing this problem, please speak up. If it’s such a known issue perhaps they will issue a patch to fix it. 

At this point, a fitness watch whose HR monitor I can’t trust is worthless to me.  

[_ryno_]

[_ryno_]

After reading the  16 page thread about  this exact issue ( that goes back to April of last year without a single comment from Fitbit ) I’m done with Fitbit. 

5 watches and a scale in our family, we’ve been with Fitbit for 6 years. Too bad they don’t give a darn about their customer base. GARMIN here I come. 

[_ryno_]

... no answers it seems. For issues that have been reported as far back as last April, this is some serious feet dragging. While a firmware update looks less and less likely, I’m sure it’ll get fixed by  the release of a Versa 2. 

[_ryno_]

Still nothing. Silence from Fitbit, which is sad as I’ve  bought and used Fitbit products for years. My Versa now sits useless in a drawer. 

[Spaceghost_]

Having the same issues.  I'm done with fitbit.  I'm a repeat customer of four trackers and I was treated like I had no clue as to what I was doing with my Versa.  Through chat they said it could be user error.  After multiple attempts to explain that there was an issue I had to make a phone call into support and they treated me the same way.  If it's a known issue, send out a patch or send out new or different trackers.  I'm sick of these corporations taking people's money and not giving a rat's a$$ about if their products work properly...two thumbs down

[_ryno_]

Sorry to hear that! I’ve gone back to an old blaze as I look at Garmin and other watches.  Really bummed at the way Fitbit treats repeat buying customers. I agree, issue a patch or replacement ( that works). 

[_ryno_]

Anyone from Fitbit read these? 

Any patch in in the works to address this? 

My years-old blaze is still going strong, but are the 2 Versas I have sitting in a drawer ever going to get patched so they work? 

[_ryno_]

 Pretty much as the title states . I and my family have owned and used numerous Fitbit products since the first clip on. I’ve 

 I (and numerous others in this forum) have had repeated trouble with the versa’s  heart rate monitor either not recording enough or more often in my case recording a heart rate of 175 for days at a time .

Here’s my original thread:

https://community.fitbit.com/t5/Versa-Smartwatches/Versa-HR-is-bonkers-Again/m-p/3650502#M112580

my question is this: 

For those of us who have thrown their versa watches  in a drawer until the patch is issued (it never has been despite repeated requests) to fix this KNOWN ISSUE, have you worked out the kinks with version two?

 Will they be available at a reduced rate to people whose devices have been unusable for the past year? 

[_ryno_]

ttt.

have the issues been fixed?

will a patch be issued for the Versa 1? 

[_ryno_]

So someone from Fitbit merged my threads but can’t be bothered to post a simple answer? Really? 

Is there a patch to fix the Versa?

Have the known issues of the Versa been addressed and fixed with the Versa II?