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Versa HR light isn't working and won't hold a charge

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‎06-26-2019 06:44

‎06-26-2019 06:44

I bought my Versa in February and I have LOVED it!!  A couple of days ago the HR stopped lighting up.  I've tried using the troubleshooting fixes I found on here and it still isn't working.  Starting yesterday the battery was dying in less than a day, and then last night I charged it fully and it was dead by this morning.  Can someone please help.  I feel naked without it!!!

 

Angie

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‎06-27-2019 13:38

‎06-27-2019 13:38

Welcome to the Fitbit Community @shsdivecoach. 

 

I appreciate your participation in the Forums and sharing the issues you're experiencing with your Fitbit Versa's battery and heart rate monitor. I totally understand how you are feeling as you love your device and would like to continue using it and reaching your goals. I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our  Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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