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Versa HR monitor not working

ANSWERED
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‎07-15-2018 00:51

‎07-15-2018 00:51

I got my Versa on Monday and has been working fine.  Last night I charged it and when I took it off charge the clock screen had changed and the HR monitor is not picking up anything.  One green light flashing on the back.  

Have turned it off & on again, but no change....please help!!

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1 BEST ANSWER

Accepted Solutions

‎07-18-2018 06:57 - last edited on ‎10-23-2025 11:13 by Fitbit Moderator

In response to JessZ1

‎07-18-2018 06:57 - last edited on ‎10-23-2025 11:13 by Fitbit Moderator

Great to see new faces @JessZ1, welcome and @NellyG thanks for stopping by.

I am glad to see here that the issue you were experiencing with your Versa has been resolved. If there is anything else we can do for you, do not hesitate to post it.

Keep the stepping up! Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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3 REPLIES 3

‎07-15-2018 05:23

‎07-15-2018 05:23

Restart your Versa several times. If that doesnt fix it do a Factory reset (settings app on the Versa and scroll down to About). If that doesnt fix it you will need to contact Support (link in my signature )

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎07-15-2018 07:10

In response to NellyG

‎07-15-2018 07:10

Thank you - I have contacted support and it does now seem to be working ok 😌

Sent from my iPhone
Best Answer

‎07-18-2018 06:57 - last edited on ‎10-23-2025 11:13 by Fitbit Moderator

In response to JessZ1

‎07-18-2018 06:57 - last edited on ‎10-23-2025 11:13 by Fitbit Moderator

Great to see new faces @JessZ1, welcome and @NellyG thanks for stopping by.

I am glad to see here that the issue you were experiencing with your Versa has been resolved. If there is anything else we can do for you, do not hesitate to post it.

Keep the stepping up! Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes