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Versa HR monitor stopped working!

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‎09-30-2019 08:14 - edited ‎09-30-2019 08:15

‎09-30-2019 08:14 - edited ‎09-30-2019 08:15

After 1 year my HR Monitor stopped working!  I checked to ensure that it’s on in settings, completed the hard restart several times, and did 2 factory resets. Nothing has helped.  Customer service sent me a 25% off coupon toward new one but I really don’t want to purchase another!  Any other tricks or suggestions? Is this a common issue?

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‎09-30-2019 10:47

‎09-30-2019 10:47

@Sheila2004 Sorry to hear about your issue.  The only other thing I can recommend is a factory reset of the device.  Other than that, a new Fitbit might be the best option.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-30-2019 08:40 - edited ‎09-30-2019 08:41

‎09-30-2019 08:40 - edited ‎09-30-2019 08:41

I'm listening in as my HR monitor stopped working a few days ago. It is stuck on 1 HR and won't change the reading.......

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‎09-30-2019 10:47

‎09-30-2019 10:47

@Sheila2004 Sorry to hear about your issue.  The only other thing I can recommend is a factory reset of the device.  Other than that, a new Fitbit might be the best option.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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