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Versa HR monitor stopped working

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‎05-01-2020 05:23

‎05-01-2020 05:23

I only received my versa for Christmas 2019, so have had the product for 5 months. The heart rate monitor lights do not come on, nor does it pick up any heart rate. I have reset the watch, but the problem is still not solved.

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‎05-14-2020 10:25

‎05-14-2020 10:25

Hi @Hannah_u98, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the heart rate tracking issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email inbox.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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