Versa Heart Rate Monitor breaks 6 days after Warranty - now what?

[Farnoosh]

Thanks to my mom, who for years has been a huge fan of Fitbit, three years ago, I started wearing a Fitbit. First the Charger and now the Versa which I bought before my birthday April 2019. I thought long and hard about buying an iWatch but decided that Fitbit is the #1 choice for fitness fanatics like me and you.

Exactly 6 days after the one year warranty, the reassuring green led stops flashing. I come here and go through all the steps careful. I'm an electrical engineer and worked in tech support at a corporate giant so doing my own troubleshooting is only responsible.

- Reset the Fitbit once, then again, then with on and off on the HR as advised.

It was late so I went to sleep hoping it will fix itself.

- This morning, factory reset with tech support. Following all the steps. To No Avail.

And that's when Fitbit support simply said they can send me a link with a discount code. I had to ASK whether this means that the device is defective, broke, that this functionality is not coming back on. They wouldn't SAY IT. Why not say it? Anyway, the discount of 25% to go and buy a new one SIX DAYS after the warranty is really a slap in the face. That would be $160 USD.

What's gonna happen in May of 2021? Will something else coincidentally break and then I get told the same? Is Fitbit asking us to spend $160 a year on our watches now? 

Not only is there NO EMPATHY training on your support staff or the skill of the language of really presenting options and openly discussing the defect on your product, but the presumption that I'll simply buy another one and continue TRUSTING Fitbit after this is more a little annoying.

REALLY really disappointed with Fitbit right now, and thinking about moving on. Who has experienced this with their 1-year old device? 

[SunsetRunner]

I have had the same problem. The Versa is the third device I have purchased. Each device has broken after about 18 months. Right now, my versa is a dead weight. My wife has also had the same problems. She just replaced her Versa a few months before me, but also out of warranty. It is a frustrating cycle of the devices constantly failing before two years but after the warranty. I am always offered some sort of discount (last time the discount was less than the current deal fitbit was offering, so it really didn't feel like a discount).

This time, I get a discount that is less than the sale was LAST WEEK! I talked and chatted with customer service, but there is nothing those employees can do (also frustrating).

They seem to have me (and maybe others) in a constant cycle.

I just cannot express my frustration enough.