Versa Heart Rate jumps to a high reading

[paulus22]

I've had my Versa since the end of May and overall I have been very pleased with it. However, occasionally while exercising the heart rate reading suddenly jumps up to a high reading of between 140 and 150. My Trainer tested it for me last week and said that the heart rate jumps up and gives an inaccurate reading. As I have a heart condition I am relying on this HR to give me peace of mind while exercising. Can you please advise me what to do.

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community @paulus22. I am sorry for the delayed response. 

Thank you for your preference, I am glad to know that you've been enjoying your recently purchased Fitbit Versa and its features. I appreciate your participation in the Forums and sharing your concern regarding the heart rate accuracy of your device. Thank you for providing the additional details. Fitbit Versa is intended to give you the best information available in a wearable activity tracker and we're constantly working on improving our devices and user experiences. You can find more information in this link. 

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

I'll be around if you need further assistance. 

[paulus22]

Thankyou, at the moment all seems well.

[LiliyaFitbit]

Hi @paulus22, thank you for your reply. 

I am glad to hear your watch is working fine at the moment. I hope you continue enjoying the Fitbit experience and working on your goals.

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Keep on visiting the forums!