help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa - Heart rate is not accurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-22-2020 13:39 - last edited on ‎04-16-2020 04:32 by Fitbit Moderator

‎03-22-2020 13:39 - last edited on ‎04-16-2020 04:32 by Fitbit Moderator

The HR monitor on my Versa has been reading high for the last few days, my normal resting HR is 68 however the watch has been reading between 120 and 170 for the past few days - even when sleeping or sitting on the couch. I know my HR is not this high during these activities, has anyone else had this issue? I’ve tried resetting the device but that did not work.

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-16-2020 04:31

‎04-16-2020 04:31

Hi @lisahll7, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

 

I'm sorry to hear that your Fitbit Versa is not tracking your heart rate accurately. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. Please reply to their last email in case you have additional questions.

 

I'll be around also if you need further assistance.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes