Versa Heart rate not working on my Versa

[Faith35]

Hey

Can any one help me with this problem, my heart rate sensor stop working on Wednesday, and also my sensor lights i have shut it down, checked my heart  rate is still on, my last resort i went to factory reset and it still doesn't work.

This is my 2nd replacement, as the one i brought last year done the same thing, which it got replaced didn't even last 4 months

Please help 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Faith35, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since the heart rate sensor stopped working. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, let me know how the factory reset was performed. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.