Versa Lite - Can't swipe and now randomly restarts by itself

[keller78]

My Versa Lite is very disappointing right now.

I got this device in September brand new. About two weeks ago it started to have the issue where I'd motion wake it/press the button and try to swipe to use the exercise feature however it would not swipe at all. Occasionally it would work then by the time my workout was complete the screen had stopped working again and wouldn't accept the tap to end the workout. Annoying but whatever.

So two days ago I got sick of this and got on the forum to see what I could try. I restarted it by holding the button down a couple of times to no avail. I kept trying as someone said eventually a restart might work and since there's literally zero other things you can do with a touchscreen device when the touchscreen is not working. Eventually I somehow managed to get it to start a factory reset I think. That was a nightmare as it would start to "update" and then just quit. Eventually it started saying "data not synced please try again" or something along those lines with a red x. About 2 hours later I finally got it looking like it was going to update, so I left my phone and watch going when I went to sleep. 5 hours later I woke up and it looked to be almost done - the blue was almost across the screen - then it quit again and went back to the data not synced error.

So when I went to work I tried it there with a wifi hotspot and somehow it finally updated and synced after I removed it from my bluetooth and fitbit app as well. It seemed to be functioning so I added my bitmoji clockface back and redid all my settings to what I want them to be. Not an hour later the screen stopped letting me swipe again and hasn't worked since at all. 

Now it does this fun thing where it keeps randomly resetting without me touching it at all. 

PLEASE HELP!!!! I am getting so frustrated since it's not even an old device and was not cheap. Makes me wish I'd stuck with the simple knock off watch I had for over 2 years that never had a single problem ever.

[AlvaroFitbit]

@keller78 Welcome! It's great to see you around! Sorry for the delay in my reply. 

Let me help you with your unresponsive Versa lite and thank you for troubleshooting this issue. Since the issue persist it would be better if you let our Support team know about this. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

[keller78]

Hey there,

Thank you so much for the reply! With it being a holiday weekend I wasn't too sure I'd hear back anyway! I actually was able to chat with a Fitbit support team member today and get the information I needed for a warranty replacement after troubleshooting with her. 

I have to say so far my experience with Fitbit support & this forum have been A+ and I certainly do not regret choosing to go with Fitbit over other smart watch brands based on the service. Fingers crossed I don't run into any issues moving forward!

Kaitlin

[Silaquix]

Got a Versa Lite for Valentine's and it started doing this exact thing about 2 weeks ago. The battery is also going out super fast. I'll have at full charge in the morning and in the middle of the night it will wake me up saying that the battery is low. I called customer service and they're sending a replacement pebble. Just hoping it's not defective as well.