Yep. Same. They need to take this piece of junk back and give me, not only a brand new watch, but also an upgrade at no charge to me. I paid $150 for this watch less than a year ago. It worked great at first, but I started having trouble with it not syncing or giving me credit for my workouts only a few months after I bought it. Most of the time, a reset or unpairing and repairing it to my phone would get it working again for a while. Then several weeks ago, I got a prompt for an update. I gave permission for the update, and when I woke up the next morning, the SpO2 clock face I’ve been using since I bought the watch last fall, was all pixelated. When I installed other clock faces, they all worked fine. I called customer service and told them what was happening. Spent an hour on the phone and sending photos via email of my watch face and what it looked like with SpO2, and then with one that was working. He advised me to do a factory reset (which I told him I had already tried before I called), and of course that did nothing. He said, “Let me talk to my supervisor and see if he is aware of this issue.” 20 minutes later he comes back on the line and says, “My supervisor said to just use a different clock face, then try to reinstall SpO2 tomorrow. It’s probably just a glitch that will clear itself out.” That’s call center speak for, “We have no idea what the problem is and don’t have a clue how to fix it. So, we’re just gonna blow you off now, and pretend we did something for you.” Less than a week after that, the SpO2 face still wasn’t working, and the watch hasn’t been working at all, either. Haven’t had a chance to call customer service back yet, but when I do I feel sorry for the person who answers. 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬!!!!
