help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite GPS distance accuracy concern

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-10-2021 19:22 - last edited on ‎03-12-2021 16:23 by Fitbit Moderator

‎03-10-2021 19:22 - last edited on ‎03-12-2021 16:23 by Fitbit Moderator

My daily walk is somehow getting shorter and shorter on the app despite being the same walk!

Today I measured against another device a 3mile walk and it came in on my Versa as 2.25miles

Help

 

Moderator Edit: Clarified subject

Best Answer
Labels:
2 REPLIES 2

‎03-12-2021 16:23 - last edited on ‎08-18-2025 04:54 by Fitbit Moderator

‎03-12-2021 16:23 - last edited on ‎08-18-2025 04:54 by Fitbit Moderator

Hello @Foulmouthedyogi, it's nice to see you again participating here in the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please restart your Versa Lite and then troubleshoot the app with the following steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.

Best Answer
0 Votes

‎03-12-2021 16:57

In response to RicardoFitbit

‎03-12-2021 16:57

This began 2 weeks ago and happened several times.However this week was the first time that my maps returned on my screen for how long my GPS was running and to where. And it seems as though my GPS has finally caught up with me in the past 24 hours. Not sure what changed.
Versa LiteM

Sent from Yahoo Mail on Android
Best Answer
0 Votes