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Versa Lite HR lights have never come on

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‎07-19-2019 20:02

‎07-19-2019 20:02

I just got my Versa lite today, and the HR lights have yet to ever come on, therefore it has not scanned my heart rate at all. I have done a factory reset, made sure the HR was turned on in the settings on the watch, and cleaned both the sensor and my arm. I've also tried moving it up and down my arm, and even tried my right arm with no success. I'm very disappointed.

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‎07-19-2019 22:41

‎07-19-2019 22:41

Hi @Jessica0907  It sounds defective, which is sad. If you bought it from a store then return it for an exchange, or I will get a moderator to help you with contacting Support.

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Helen | Western Australia

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‎07-20-2019 08:41 - last edited on ‎03-21-2025 09:25 by Fitbit Moderator

In response to NellyG

‎07-20-2019 08:41 - last edited on ‎03-21-2025 09:25 by Fitbit Moderator

@Jessica0907, a warm welcome to our Community!

Let me help you with your Versa lite heart rate sensor and thank you for troubleshooting this issue. Since the issue persist please let our Support team know about it. I noticed that you already have a ticket with the team so keep working with them to find a solution.

@NellyG thank you for letting me know about it.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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