Versa Lite: Lines on display

[Bryannaw]

My versa lite all of a sudden has a bunch of lines going through the screen. I tried to restart and that did not work

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @Bryannaw, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying our restart process before posting over here. Since restarting your Versa Lite didn't solve the display issue, I recommend you to try changing its clock face following the steps that are specified on: How do I change the clock face on my Fitbit device? and let me know if the issue persists.

I'll be here. 

[Bryannaw]

That was not able to work either unfortunately. 

[RicardoFitbit]

Your reply is appreciated @Bryannaw.

I'm sorry to know that you're still experiencing difficulties with your Versa Lite despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.